Terms of service

Welcome to SOI LONDON. By using our website and placing an order, you agree to the following Terms of Service.

1. About SOI LONDON

SOI LONDON is a UK-based brand creating premium dog accessories, designed in London and handcrafted in Türkiye.

For any questions regarding our website, products or orders, please contact us at info@soilondon.com.

2. Products & Availability

We make every effort to ensure that product descriptions, measurements, colours and images are accurate. As our products are handcrafted and may include natural materials, slight variations may occur.

All products are subject to availability. We reserve the right to update product information, pricing or availability at any time.

3. Orders & Payment

By placing an order, you confirm that the information provided is accurate and that you are authorised to use the selected payment method.

An order is confirmed once payment has been successfully received and you receive an order confirmation from us.

We reserve the right to cancel an order where a product is unavailable, an obvious pricing or product information error has occurred, or where an order appears to be fraudulent. If your order is cancelled after payment, you will receive a full refund.

4. Pricing

All prices are displayed in GBP. Any applicable taxes and delivery charges will be clearly shown before you complete your purchase.

5. Delivery

We deliver to the locations available at checkout. Estimated delivery times and applicable delivery charges will be shown during the ordering process.

Delivery times are estimates and may vary due to circumstances outside our reasonable control.

6. Returns & Consumer Rights

If you are a consumer in the UK, your purchase is subject to your statutory consumer rights, including applicable rights relating to cancellation, returns, faulty goods and refunds.

Nothing in these Terms of Service limits or excludes any rights you have under applicable UK consumer law.

For information about returning an order, please contact info@soilondon.com.

7. Product Use

Our products should be used only for their intended purpose and in accordance with any product guidance provided.

For collars and leashes, please check the product regularly for signs of wear or damage and discontinue use if the product may no longer be safe.

8. Intellectual Property

All content on the SOI LONDON website, including our name, logo, product designs, photographs, graphics and written content, belongs to or is licensed to SOI LONDON and may not be copied, reproduced or used without our prior written permission.